Allergy warning
- We work in a kitchen that uses nuts and possible
other allergens (wheat, dairy, eggs . . .) in our baked goods. We do clean our
surfaces and equipment, but trace amounts of allergens can still be present.
Therefore Arista’s Artisanal bakes cannot be held responsible for possible
ingestion of said, products.
- Arista’s Artisanal Bakes makes use of the best
ingredients possible to us.
- All our products are made using the freshest
ingredients available.
- We guarantee that you we will be provided with great
tasting fresh bakes of the highest quality possible.
- We guarantee that our kitchen and services follow
the regulations required for health and safety.
Design variation
- The décor and design can be seen as subjective. Our
design / colours may differ from that of an original picture, or colour
provided. It is not always possible to match certain shades of colour, but we
will make our best effort to give you the best interpretation/ result of that
colour, or design as possible. If any changes need to be made, we will contact
our client.
- We will not be held responsible for a slight
deviation of colour or design, after prior client approval.
- We use ingredients which are available and in season
(like fruit) regardless of what may be evident in pictures. Unless client has
requested the use of specific fruit, or décor.
- We do not do fondant cakes. But we may use a small
amount of fondant decorations. Unless client requests a specific fondant item
be placed on cake (example: a crown, or baby booties and such).
Care and handling
- Arista’s Artisanal Bakes is not liable for damages to
products once delivery or set-up is completed.
- We will not be responsible if any alterations are
made to our cakes without our knowledge or consent, like the placement of fresh
flowers or such. The responsibility will be that of the client.
- We are not responsible for any damages occurred during
transport of products by our client. Client will be advised on best way to
transport cake safely.
- We will provide storage and care instructions as
needed. The responsibility of incorrect storage or handling of our products
will fall on the client.
Deposits, Payment, Cancellations
- A deposit of 50%, along with proof of payment is
required before an order is started. Remaining amount must be paid upon
delivery.
- Deposits are
none refundable. If cancelled more than 48 hours in advance, a refund may be
given.
- Card payments are possible for orders of R 450 and
over.
Return Policy
- Taste and flavour is subjective. A refund or partial
refund may be given if products do not meet our quality standards as promised.
We do taste our products to make sure it does adhere to our belief in high
quality bakes, taste and flavour.
- Refund/ partial refund will not be given/ or
considered once product has been consumed.
- If evidence of a low quality product is visible,
please provide a photo or return the product to us, and a partial or full
refund may be given.
- Misconduct
- All staff at Arista’s Artisanal Bakes are trained to
be professional, friendly, and competent with all facets of our business. We
pride ourselves in our positive interactions with all our clients.
- Arista’s
Artisanal Bakes will not tolerate abusive language, or behaviour. A
disrespectful, aggressive, or intimidating attitude towards staff will result in
your order being cancelled, and any future business with client to be declined.
Rights
- We hold all the exclusive rights to our recipes.
- We hold all rights to our creative contents. Please
inquire before using any of our images or custom designs used on our website
and/ or social media.
- We have the right to decide which orders we can
accept.
- We have the right to change pricing in accordance of
the inflation of ingredients. The client will be informed and updated on any
such changes.
Delivery
- Due to the constant inflation and instability of
petrol prices, we had to start charging for delivery.
- R 50 delivery fee may be charged for certain areas
within Paarl.
- The cost of deliveries outside of Paarl will depend
on the distance and location of client.